Privacy Policy

Effective Date: 1/15/2025
Last Updated: 1/15/2025

Got A Guy LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the “Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit our website or mobile application (collectively, the “Services”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using the Services, you agree to the terms of this Policy. If you do not agree with our practices, please discontinue your use of our Services immediately.

1. Scope of This Policy

This Policy applies to information we collect:

Through our website, mobile application, or any other platform where this Policy is posted.
In email, text, and other electronic messages you send to us.
Through any interactive features within the Services, such as booking, contact forms, requests for quotes, invoices, or other forms.
When you make payments via our third-party payment processors.
When you create or log in to an account on our Services.
From analytics tools (e.g., Google Analytics) integrated into the Services.

This Policy does not apply to information collected by third-party sites, content, or applications that may link to or be accessible from the Services, nor does it cover any offline activities.

2. Information We Collect About You

We may collect various types of information from and about users of our Services, including:

Personal Information:
- Identity Data: Name, username, or other similar identifiers.
- Contact Data: Email address, mailing address, phone number.
- Financial Data: Payment card details or bank account information if you make payments through our third-party payment processors.
- Transaction Data: Details about services you book or purchase from us, including quotes and invoices.
- Login Credentials: Username and password for parts of our Services that require registration or login.
- Communications: Records of your correspondence with us, including messages through the Services or via email.
Non-Personal Information:
- Technical Data: IP address, browser type, device type, operating system, unique device identifiers, and other diagnostic data.
- Usage Data: Information about how you use our Services, such as the features you use, pages visited, and time spent on pages.
- Location Data: General or precise location information, if you enable location-based services on your device.
Information You Provide Voluntarily:
- Through forms (booking requests, contact forms, quote or invoice requests, account registrations).
- When you report a problem with our Services or provide feedback.
- When you communicate with us by phone, email, or other means.

3. How We Collect Your Information

Direct Collection:
- You provide information to us directly when you register for an account, fill out a form, make a booking, request a quote, pay an invoice, or otherwise interact with our Services.
Automatic Data Collection:
- We (or our service providers) use cookies, web beacons, pixels, log files, and other tracking technologies to automatically collect certain information when you access or use the Services.
Third-Party Sources:
- We may receive information about you from third-party service providers, such as payment processors or analytics providers, if you have connected with them or used them in connection with our Services.

You may control the use of cookies at the individual browser or device level. If you reject or delete cookies, some features of our Services may be limited or unavailable.

4. Use of Your Information

We may use the information we collect about you or that you provide to us for purposes including:

Providing the Services:
- Processing bookings, generating quotes and invoices, and fulfilling customer requests.
- Facilitating log-in features and maintaining user accounts.
Payment Processing:
- Facilitating secure transactions through third-party payment processors. We do not store your complete payment details on our servers.
Communication:
- Responding to your requests, questions, and feedback.
- Sending you administrative information, such as changes to our terms, conditions, and policies.
- Sending marketing and promotional communications if you opt in.
Analytics and Improvements:
- Analyzing how you use our Services (including through Google Analytics) to improve design, functionality, and user experience.
Security and Fraud Prevention:
- Monitoring and protecting the integrity of our Services and detecting security incidents or other unauthorized activities.
Legal Compliance:
- Complying with legal obligations, including responding to lawful requests by public authorities, courts, or regulatory bodies.

5. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Information that we collect, or you provide, as follows:

Service Providers:
- We may share information with trusted third-party service providers who assist us in operating, analyzing, and securing our Services (e.g., hosting providers, analytics companies, payment processors). These providers are contractually required to keep your information confidential and use it only for the services they provide to us.
Business Transfers:
- In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor or affiliate as part of that transaction.
Legal and Regulatory Requirements:
- To comply with any court order, law, or legal process, including responding to a government or regulatory request.
Protection of Rights:
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Got A Guy LLC, our customers, or others.
Consent:
- We may disclose your information for any other purpose with your consent.

We do not sell your data to third parties for monetary or other valuable consideration.

6. Third-Party Analytics (Google Analytics)

We use Google Analytics to collect and analyze information about how users interact with our Services, such as pages visited, time spent, and referring URLs. Google Analytics may set its own cookies to help record certain information about your use of our Services.

How Google Uses Data: See Google’s Privacy Policy for more details.
Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.

7. Payment Processing

We use reputable third-party payment processors to handle financial transactions securely. These processors adhere to industry standards to safeguard your payment information. We do not directly collect or store your payment card details on our servers. Please review the payment processor’s privacy policy for information on how they handle your data.

8. Data Retention

We retain Personal Information only as long as reasonably necessary to fulfill the purposes for which it was collected, including for the duration of any accounting, legal, or reporting requirements. When we no longer need your Personal Information, we will securely dispose of it in accordance with our data retention policies and all applicable laws and regulations.

9. Data Security

We have implemented reasonable technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures may include:

Encryption: Using SSL/TLS encryption for data in transit where appropriate.
Access Controls: Limiting access to Personal Information to employees, contractors, and agents who need such access to perform business functions.

However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our Services.

10. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding the Personal Information we hold about you, such as:

Access: Request access to your Personal Information.
Rectification: Request that we correct any inaccurate or incomplete Personal Information.
Deletion (Erasure): Request the deletion of your Personal Information in certain circumstances.
Restriction: Request that we limit our use of your Personal Information in certain scenarios.
Objection: Object to the processing of your Personal Information if we are processing it based on legitimate interests.
Data Portability: Request a copy of your Personal Information in a structured, commonly used, and machine-readable format (where applicable).

To exercise any of these rights, please contact us at the information provided in the “Contact Us” section below. We may request specific information from you to confirm your identity and process your request.

You may also update or correct your account information at any time by logging into your account if such functionality is available in the Services.

11. Cookies and Other Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to collect information about your interactions with our Services, such as browser type, pages visited, links clicked, and other actions you take. We use this information to:

Operate and improve our Services.
Remember your preferences and settings.
Measure the effectiveness of our communications and marketing.
Provide a more personalized experience.

You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your use of certain features or functions on our Services.

12. Children’s Privacy

Our Services are not intended for children under 13 (or under the age of majority in your jurisdiction if higher). We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on the Services. If we learn that we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.

13. Do Not Track (DNT) Signals

Our Services currently recognize “Do Not Track” signals from web browsers or similar mechanisms.

14. International Users

We are based in the United States, and our Services are hosted in the United States. If you access or use the Services from a region with laws governing data collection and use that differ from U.S. law, please note that your Personal Information may be transferred to a jurisdiction that does not have the same data protection laws as your home jurisdiction. By using the Services, you consent to such transfer and processing.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. When we make changes, we will post the revised Policy on our Services with a new “Last Updated” date. Your continued use of our Services following the posting of any changes constitutes your acceptance of such changes. We encourage you to review this Policy periodically for any updates.

16. Contact Us

If you have any questions about this Privacy Policy, or to exercise your rights and choices as described above, please contact us at:

Got A Guy LLC
Email: support@thegotaguyapp.com
Address: [Street Address, City, State, ZIP]
Phone: [ $I n ser tP h o n e N u mb er$ ]

We will do our best to address any concerns or questions you may have about our practices regarding your Personal Information.

PRIVACY POLICY